SHIPPING & RETURNS
All of Infinity Wood Designs items are handmade, some to order, so please expect this to take an average of 14 days. If production times are longer they will be shown on individual item descriptions in the shop. Some items are already made and ready to be dispatched, this will be shown on the item.
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Deliveries within the UK:
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We only ship to UK address, if for any reason this is not possible. You will be contacted.
Orders will normally be dispatched by Royal Mail Tracked 48 or the specified upgraded Royal Mail delivery service and should arrive in the amount of working days specified for that class of mail.
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Royal Mail Tracked 48 2-3 working days
Royal Mail Tracked 24 1-2 working days
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Plus 2 days dispatch/ packing time
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Returns, Refunds and Exchanges
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Infinity Wood Design accept refunds and exchanges. You have 14 calendar days to return an item from the date you received it.
Prior to returning any item, please email me a photo along with a reason for wishing to return or exchange it to info@infinitywooddesign.co.uk.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
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Personalised Items
Personalised items cannot be returned but if you need to exchange due to an engraving mistake, send an email to linfo@infinitywooddesign.co.uk advising me of your return. Then send your item to:
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7 Moss Way
Dartford
DA2 7JX
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The customer is responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £15, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Once I have received your returned item, I will notify you. I will also notify you on the status of your refund after inspecting the item. If approved you may exchange it on a like for like basis or receive a full refund.
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If your return is approved, I will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
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Any questions regarding these terms, please contact us first at info@infinitywooddesign.co.uk
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